Always, always proofread your email before you hit send, people.

The United Airlines customer complaints department haven't had a great time of it in the last few weeks, after they sent a template response email to a customer who complained back in August, addressing them as "CUSTOMER NAME". 

They've learned their lesson though, and at least changed the template, as discovered by Twitter user Chris Chmura, who sent a letter of complaint and got a lovey, heartfelt response saying that they valued his "significant contribution" to their airline, sending their sincere apologies and that he'll get a travel certificate by way of recompense. A lovely gesture, undoubtedly, the only problem being they once again forgot to put any name on the letter, simply referring to him as 'Mr. Human'. 

So close, and yet...

Via The Telegraph