To date, this is the only time we've ever heard of a game being pulled from PlayStation Store after launch.
That's how bad the launch of 'Cyberpunk 2077' has gone. In an unprecedented move last night, Sony took the decision to remove the game from its online store and offer full refunds to anyone who has purchased it thus far.
As it stands, if you have downloaded a digital copy of 'Cyberpunk 2077' for the PS4, PS4 Pro or PS5, you can still play it and the game will still be available to you. If, however, you opted for a refund and the game was deleted from your console, you won't be able to get it back. You can, however, purchase physical copies of the game through shops and mail-order services. Likewise, if you have a physical copy of the game in your possession right now, you can still play it.
In a short statement, Sony announced full refunds for anyone who purchased the game on the PlayStation Store and its removal as of last night. "SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice."
You can get your refund here.
For their part, the game's developers - CD Projekt Red - have publicly acknowledged the massive problems with the game's launch on the likes of the PS4 and Xbox One and have begun processing refunds for players angry with the game's many bugs, flaws, and errors.
"We would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One," the statement from CD Projekt Red stated.
CD Projekt Red said in an emergency board meeting earlier this week that hot-fixes and patches are already underway and have so far released several of them to consoles, but many are still finding glitches in the game. Our review, which is still in progress, identified several on the PS5, even though it's understood to be the more stable of the console experiences.
The move by Sony is unprecedented, but it comes after many players were left wondering how a game with so many flaws and errors was allowed to go through Sony's certification process and still be sold. It's been rumoured but not yet publicly confirmed that Sony was aware of the issues with 'Cyberpunk 2077', but was assured by CD Projekt Red that they would be solved by the time of release.
No figures are available as of yet as to how many purchases have been refunded for 'Cyberpunk 2077', nor is it clear if Microsoft will follow suit and remove the game from the Xbox Store.