A new series returns of this documentary charting life at a call centre in Swansea. This doc has constantly been compared to The Office, mainly because of the comic and cringeworthy one-liners of the centre's CEO Nev Wilshire. The big and scary difference is this is REAL, no actors here lads. In this first episode, Wilshire begins to hire new staff again after suffering a bad year at the business. Despite being banned by HR from giving interviews, he grills a potential new recruit. While his son, commercial director Phil, has an idea to lift his colleagues spirits. Which sounds ominous to say the least...