Employing ten new trainees, with almost not qualifications, minimal history of work and some of them unable to read and write, is a now risk to Thelma's business. Who (apart from the show's producers) saw that coming?! Thelma decides to hire a tutor to help with basic literacy and numeracy. Amid the mayhem she is pushed to the limit and is forced to take time off work and, in her absence, the factory slides into chaos. But the tears and rows are not confined to the trainees as even Thelma's loyal staff turn on each other. And then Shannon drops a bombshell, revealing that she lied about her age, and is not of the legal age to work.