It's the last episode of the series, and the doors are finally open at Mary Portas' first ever shop at department store House of Fraser. She's put her reputation on the line in an attempt to create the ultimate shopping experience for women over 40, But has she succeeded in filling this gap in the market? As the excitement of the past year gives way to the realities of running a business, Mary finds herself confronting problems at every turn. From delayed stock deliveries to disappointed customers stuck on waiting lists, Mary has a job on her hands to deliver her vision of great customer service. Later head office reveals its plans for the future. Summoned to talk figures with CEO John King Mary knows that if her store hasn't been hitting her bottom line it'll be a very public failure.