There's trouble in store for Hair Extensions when newcomer Carl finally arrives in Albert Square. He quickly makes his mark with Bianca, before heading over to introduce himself to young Alice, with every intention of going through her old man's lockbox. He's rather upset to see it's empty, and decides to pay Ian a visit... Meanwhile Michael heads off to the hospital hoping to catch Janine and Scarlett. However, it's evident that she won't be showing up, so after insulting the staff he decides to tell Tommy something that leaves Kat and Alfie reeling...