Presented by the fierce fancy-sounding Philip Boucher Hayes, of the RTÉ Radio Investigative Unit, the series uncovers the business dealings and practices that have prompted complaints from disgruntled consumers throughout the country. Philip follows up these complaints as he travels around Ireland, and further afield, in pursuit of individuals and businesses both large and small. In Programme 1 - Philip investigates a pet shop that has sold some rather poorly puppies. Philip interviews the families that bought them and the vets that fought to save their lives. Also in the programme, he visits three disappointed Dublin customers of a UK based kitchen company, and heads to Manchester looking for answers.