Client Service Agreement
(1) Description of the Services
"entertainment.ie" is the operator of an events and listings website under the domain name www.entertainment.ie.
"Entertainment.ie tickets" is a trading name of entertainment.ie and will provide an integrated sales and promotional service to the Client in order to distribute tickets to the Client's registered Events. Entertainment.ie tickets will be acting solely as a ticket agent for the Client. Entertainment.ie tickets will sell tickets for the Client's Event, close Event sales at the agreed time and ensure the Client has access to their customer information for use at a COBO (Care of Box Office) collection. The Client has 24 hour access to ticket sales by logging into a browser based, live sales interface, provided by entertainment.ie tickets specific to Client.
(2) Event Set Up
(i) Once the "New Client Sign Up Form" has been completed, entertainment.ie will provide the Client with their promoter login, which will allow for direct access to live sales reporting.
(ii) Once this log in is live, entertainment.ie will make live for public sale any show which has been submitted via the "Event Listing Form" within two business days. It is the responsibility of the Client to correctly submit all information on the Event including but not limited to marketing copy, allocation sizes and ticket prices.
(iii) Entertainment.ie will work to highlight Event to the public for the duration of the on sale period via various on and offline resources available to us.
(iv) If the Event venue has allocated seating, the Client must hold seats together so that, until entertainment.ie can offer allocated seating, at least the seats are being held together.
(v) Once a day, either entertainment.ie or the Client can email to request an increase or return of allocations if the seats are needed by another party. This must always be done in writing, for records' sake. The Client must allow for entertainment.ie to sell their allocation by not revoking the seats further than 48 hours in advance.
(3) Event Operations
(i) The Event will go off sale at the agreed upon time as listed on the "Event Booking Form".
(ii) Unless otherwise specified (in cases of arrangements with a certain high volume of sales), all tickets will be transactional exchanges, rather than printed tickets. Customer data will be available to the Client at all times via their log in. It is up to the Client to add the buyers' details to their own box office system for the printing of tickets and financial reporting in-house if required. Where the ticketing has been agreed, Entertainment.ie will deliver the tickets to the venue at least 2 hours before the doors open. Posting of tickets can likewise be arranged at a fee, but is not a part of the standard service.
(4) Event Settlement and Payments
(i) Buyer payments are processed directly by Entertainment.ie tickets
(ii) Accounts are settled following the event only. Within two days after an Event (or the last Event in a run of Events), a balancing statement will be sent to the Client based on VAT rates submitted by the Client and or available for automatic download. The statement will reflect gross ticket sales minus booking fees and VAT where applicable.
(iii) The Client should then submit an invoice to Entertainment.ie tickets for the amount due to them according to the following: A Client who is VAT registered should submit a VAT invoice for the gross ticket sales (including VAT). A Client who is not VAT registered should submit an invoice for the net ticket sales (excluding VAT). All invoices should exclude booking/service charges and ticket delivery fees as these are between the Buyer and entertainment.ie tickets and Buyer directly.
(iv) Accounts are settled on the Tuesday following receipt of an invoice from the Event organiser. Funds will be transferred electronically, via the bank details accurately provided in the "Event Listing Form" and Entertainment.ie will confirm payment by email.
(v) Entertainment.ie tickets reserves the right to withhold funds at any time as it determines to be necessary for the processing and settlement of all returns, disputed charges, customer complaints, allegations of fraud and other discrepancies. All sales, fees, charges, and funds are payable in Euro (). Only one payment will be issued per Event.
(vi) Any credit card charge backs initiated by the buyer for any reason with respect to an Event shall be charged back to Client of the Event.
If an Event is cancelled, buyers who purchased their tickets through entertainment.ie tickets will receive a refund to the card they used within a reasonable time frame. In case an Event is rescheduled and the buyer is unable to attend the rescheduled date, a refund can be processed by entertainment.ie tickets. In the event of a cancellation or reschedule, the Client is responsible for any transactional fees incurred by entertainment.ie on their behalf. In the event of a cancellation, where no suitable alternative date is provided to the Buyer, entertainment.ie tickets shall deduct associated credit card, bank, merchant and booking fees from the Client's outstanding balance (in case the Event has not been settled), whether for that particular Event or for any other Event that the Client lists through entertainment.ie tickets or send an invoice to such Client for such costs if no balance exists.
(6) Service Fees
Entertainment.ie tickets charges a per ticket booking fee to the Buyer based on the face value of the ticket. For more information please refer to our Pricing Table. entertainment.ie tickets can, instead pass these charges to the Client, if the Client prefer to keep the end price low for the Buyer.
(7) Terms of Service and Disclaimers
(a) Entertainment.ie tickets is acting solely as a ticketing agent for the Client for an allocation of tickets provided by the Client in the "Event Listing Form." entertainment.ie tickets does not promise that the website or service will be error-free, uninterrupted, nor that it will provide specific results from use of the website or any content, search or link on it. The Client login, giving access to live sales records is delivered on an "as-is" and "as-available" basis. entertainment.ie tickets cannot ensure that files downloaded from the website will be free of viruses or contamination or destructive features. entertainment.ie tickets disclaims all warranties, expressed or implied, including any implied warranties of merchantability and fitness for a particular purpose.
(b) Entertainment.ie tickets will not be liable for any damages of any kind arising from the use of its service, including without limitation, direct, indirect, incidental, punitive and consequential damages.
(c) Entertainment.ie tickets disclaims any and all liability for the acts, omissions and conduct of any third party users, entertainment.ie tickets users, advertisers and/or sponsors on the Site, in connection with the entertainment.ie tickets service or otherwise related to the "buyer's" use of the website and/or the "entertainment.ie tickets "service". entertainment.ie tickets is not responsible for the Event, products, services, actions or failure to act of any Events promoted or other third party in connection with or referenced on the website. Without limiting the foregoing, end users may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to entertainment.ie tickets at firstname.lastname@example.org tickets. entertainment.ie tickets may investigate the claim and take appropriate action, at its sole discretion.
(d) Entertainment.ie and the Client (provided the Buyer has not opted out of the "Client's" data sharing option provided on the booking form) have the right to contact the Buyer with relevant information. Both entertainment.ie and the Client must comply with any relevant data protection legislation at all times.
(a) The Client is responsible for ensuring compliance with all relevant VAT legislation and payments. Since 01/01/2007 all ticket agents, venues etc. are required by law to collect VAT on all ticket sales on behalf of The Office of the Revenue Commissioners. VAT must be paid on all ticket sales and the VAT rate for an Event is determined by the venue rather than by the promoter's VAT.
(b) Entertainment.ie will record the relevant VAT, PPS and charity numbers provided by the Client in the "Client Sign Up Form". Entertainment.ie tickets will also record the VAT rate of the Event as defined by the Client in the "Event Listing Form". The responsibility for this information's accuracy is at all times the "Client's". Entertainment.ie takes no responsibility for the defining of VAT rates on Events and will direct the Office of the Revenue to the Client with any queries. Please use www.revenue.ie to find up-to-date information on VAT.
(9) Indemnities & Warranties
(a) The Client agrees to indemnify and hold entertainment.ie its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the website, including also your use of the website to provide a link to another site or to upload content or other information to the website.
(b) The Client agrees to indemnify and hold entertainment.ie its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of the hosting of an Event and without limiting the generality of the foregoing any claim by any Buyer arising out of the attendance (or inability to do so) by the Buyer at the Event.
(c) The Client warrants to Entertainment.ie that it will maintain adequate insurance cover to ensure that it can meet the indemnities contained in this agreement and in particular shall maintain public liability insurance in a sum not less than 6,500,000 and shall upon written request from entertainment.ie provide evidence of the cover in place and that the current premium has been paid.
(a) Entertainment.ie tickets owns the intellectual property rights to any work created during the term of the agreement including any programming code and/or commercial models based around gift certificates or user credit.
(b) Both parties must keep each other advised of any special requirements that are outside the range of stated terms.
These terms and conditions may be varied from time to time by entertainment.ie who shall provide the Client with not less than seven days written notice (including notice by email) of any revised terms and conditions; and in the event that the Client has not declined such revised terms and conditions within the period of notice provided then the revised terms and conditions shall be deemed to form the contractual arrangements between entertainment.ie and the Client.
(12) Entire Agreement
These terms and conditions, together with the details contained in the New Client Sign Up Form and the Events Listing Form, form the entire agreement between entertainment.ie and the Client and no representations or warranties not contained herein shall be deemed to apply.
(13) Term of the Agreement
This agreement will become effective on the date of submission of the "New Client Sign Up Form" and shall, unless terminated with a written request, will remain effective indefinitely. At any point either entertainment.ie or the Client may terminate the partnership with 30 days notice.
Notwithstanding clause 10 (above) This agreement may be terminated by either party immediately upon notice if the other party: (i) Becomes insolvent, (ii) files or is the subject of an insolvency petition; (iii) makes an assignment for the benefit of its creditors or (v) breaches any of the terms of this agreement in any material respect which is not remedied within thirty days following written notice to such party.
(15) Definitions and Interpretation:
- 'entertainment.ie' - Entertainment Media Networks Limited having its registered office at 26 Great Strand Street, Dublin 1, Ireland
- 'entertainment.ie tickets' trading name and product of entertainment.ie that integrates event promotion and integrated online ticket sales
- Client The organisation/ person on whose behalf entertainment.ie tickets is selling tickets.
- Buyer The purchaser of a ticket or tickets for an Event and includes the end consumer of tickets/ Event attendee.
- Event An event hosted by the Client in respect of which tickets are sold by entertainment.ie tickets on behalf of the Client and includes a run of Events where there is more than one Event.
- New Client Sign Up Form - http://entertainmentie.wufoo.com/forms/new-Client-sign-up-form/
- Event Listing Form http://entertainmentie.wufoo.com/forms/event-listing-form/