GamerCon Dublin hit with huge queues and delays on opening day
Dublin's first major gaming convention, GamerCon, was the subject of angry and tense scenes today as outside the Convention Centre, queues of hundreds of people were turned away from the event by staff.
According to reports from those on the ground, some were queuing for close to four hours before being told that they would not receive entry to the event. The two-day gaming event was heavily publicised and featured well-known YouTube and Twitch personalities, as well as stands for Xbox, PlayStation, Ubisoft and other gaming platforms and franchises.
#GamerCon complete waste of time. Drove from Cork. Kids devastated. Security said it was full. Queued for 2 hours. Entrance not in sight.— Angela Tochet (@angelatochet) March 18, 2017
This is quite possibly the worst organised event I've been to. Appears to have been oversold. Lot of angry people here. #gamercon— Ken Whelan (@kenwhelan) March 18, 2017
@BrianMLloyd we drove up from Cork. Queued for 2 hours. Told by security that they weren't letting anyone in. Kids freezing so we left.— Angela Tochet (@angelatochet) March 18, 2017
@BrianMLloyd my cousins payed for 6 VIP passes and couldn't get in after queuing for 3 hours and a 2 hour drive from cork— Scott aspill (@realSCOTTzombie) March 18, 2017
@BrianMLloyd From Wexford, waited for 2 hours with little brother, told to walk away at the door, managers nowhere to be seen,— Padraig Murphy (@Podoloco1997) March 18, 2017
@BrianMLloyd bought VIP for daughter. No difference. Squashed. No benefit. Staff non existent. Expensive.— David Langan (@culture83) March 18, 2017
All of GamerCon's social media channels were bombarded by angry patrons who paid for tickets and were told by security staff that they were not going to be allowed into the event as it was at capacity. Many comments also were demanding refunds for their tickets.
GamerCon has since updated its ticket page, explaining that it will issue refunds once the event has been completed next week.
Ferdi Roberts, founder of GamerCon, issued a statement on the event today, which we've printed below.
"GamerCon sincerely apologises for the significant delays that our attendees experienced this morning. As a first time event we underestimated the traffic flow that we forecast for the event and have very strict health and safety related capacities which we must adhere to. That temporarily impacted our ability to process the queue which resulted in longer than expected wait time for our attendees. We are managing this proactively and expect the situation to ease as the day progresses. We have offered full refunds to those who decide not to attend and have communicated this to attendees via mobile app and all social media channels."
A report by RTE News this evening found that GamerCon sold 12,000 day tickets for both today and tomorrow, however the Convention Centre Dublin has a maximum capacity of 9,400 people. Speaking to RTE News, Mr. Roberts said that the event was oversold on the belief that not all those who bought tickets would be there all day. Further, Mr. Roberts said that tickets would only be refunded to those who did not make it into the event today, or those who do not make it in tomorrow.
Were you at GamerCon Dublin today? Let us know in the comments.
Story by Brian Lloyd | 14:26 | Saturday 18th March 2017 | Games
im so worried about tomorrow .. its my sons birthday and weve planned this ages now. Gonna break the kids hearts and to be quite honest ours too! so all i can see is that if you stood there today in the cold and were refused entry than you can claim a refund. What about tomorrow do we have to travel there wait in the cold to be refused to get a refund??? heads spinning!!Posted 17:58 | Sat 18th Mar 2017
We were early and got in only to find out that there's nothing to do with kids! Maybe 30 computers with Minecraft and Pokemon, but without any kind of organisation, queuing. Shows weren't on times they were advertised and later in day didn't happen at all. YouTubers, new releases were only for those with VIP tickets. Food stalls run out of food shortly before 1. Waiting by escalator to get upstairs. Waiting. Waiting. Waiting. For nothing. There was no chill area. If this event was meant like sales show, there weren't enough stalls. If it was meant for hanging out and meeting like minded people, there was no space for that. It most definitely wasn't meant for kids to play games. Neither old or new. Cosplay people were great.Posted 18:42 | Sat 18th Mar 2017
First major games convention? I think not. First major video games convention perhaps. But Dublin has a proud tradition of games conventions going back almost 3 decades that raise money for charity every year. This convention was poorly managed to say the least, and from what we see online has left a lot of people very disappointed. Hopefully this will not hurt the good work the IGA do every year for charities.Posted 19:37 | Sat 18th Mar 2017
I was there with 2 children and got in early enough not to experience the madness. However the people that made this event special were the participants that dressed up and enjoyed sharing with the general public. These people could easily organise a cool alternative event without a big pay in. Maybe entertainment.ie should do it !!! hint.Posted 20:45 | Sat 18th Mar 2017
I have complained and requested a refund only to go to their contact us page only to find it has been taken down from the site as has the refund request option. It is disgraceful the way the event organizers are treating their customers. There were so many disappointed children on Saturday it was heartbreaking to see. Anybody have any idea which form to request for the Small Claims Court?Posted 16:28 | Sat 25th Mar 2017
Log in to leave a comment
The opinions expressed in the comments section are those of the viewer and do not reflect those of Entertainment.ie. Entertainment.ie accepts no responsibility, legal or otherwise, for the accuracy of viewer comments. Please contact us to report abusive comments